We use custom templates in servicenow to automatically fill the different fields while creating Change Request. In XLR, we add key:value in additional fields (where key is “u_template_used” and value is the “template name” which we want to use). Create change Request task completes successfully in XLR. Corresponding template which we provide in additional field is getting picked up without any issue in service now change request but the problem is that template is not getting applied i.e. change request fields are not getting populated in servicenow.
I need your suggestions and pointers here.